Shipping & Returns

Shipping

Shipping Policy

We ship in both Canada and the USA.

We've partnered with shipping companies from across Canada and the USA to deliver your orders as quickly as possible. Please allow one business day for order processing.

Shipping Confirmation and Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

Damaged in Shipping.

If your package arrives damaged, be sure to take photos of the damage and to save all packaging materials and damaged goods before filing a claim.

File a claim by sending an e-mail at return@emotorswarehouse.com. A replacement will be sent immediately.

Backorders and Product Matching

If your product is on backorder we will notify you. When a product is out of stock, usually we can ship it within two weeks

If you can't wait for a backordered motor, we'll try to find you an equivalent product that we can ship immediately.

Customs, Duties and Taxes

Customs, duties and Taxes are calculated automatically at the check out.

Motor Warranty

Each manufacturer warrantees its own product for one (1) year from the date of purchase to be free from defects in materials and workmanship, under normal use and service. If you purchase from us and your motor is defective, please contact us at return@emotorswarehouse.com  to request a Warranty  Authorization.

Returns

eMotors Warehouse accepts returns within 30 days of your original purchase.  If you need to return an item, please contact us at return@emotorswarehouse.com to request a Return Authorization. To be eligible for the return the item(s) have to be in their original condition. eMotors Warehouse will credit back the original price of the item(s) minus a 25% restock fee. We do not pay for return shipping. Shipping costs are not refundable. When you will receive the refund, the cost of return will be deducted from your refund.